Stop Guessing. Know Exactly Who Your Best Servers Are.

Our dashboard tracks every tap and review by employee. See which staff ask every table, spot training needs, and coach with real data.

  • Each staff member tracked
  • Real-time analytics
  • Clear coaching data
Try it free for 30 days

The "Black Box" of Service

You can track sales, food cost, and labor. Why can't you track the most important metric: Guest Satisfaction?

Who's Actually Good?

You think you know your best servers, but do you have data? Often the quietest staff get the best reviews.

Unclear Asks

Asking staff to "ask every table" without tracking tools is hard to coach. They need visibility.

Training Gaps

A server might be great at upselling but terrible at hospitality. Our private feedback reveals this instantly.

The "Performance Loop"

  1. 1

    Server Attribution

    No more guessing. Each NFC card is digitally linked to a specific employee profile. Every tap is tracked.

  2. 2

    Granular Data

    We track "Taps" (Ask Rate) vs "Reviews" (Conversion Rate). Identify who is asking but not connecting.

  3. 3

    Live Staff View

    Managers see a master view. Staff see their own stats. Everyone sees who asks every table.

What server-level tracking actually delivers

All numbers below come from the live RateTap database across 12 active locations and 146 active staff.

Data as of August 19, 2026 · methodology

Reviews traced to a staff code

Across 23,664 reviews captured (August 19, 2026), more than 9 in 10 guest taps carry the staff code that was tapped. That's the data the weekly review meeting runs on.

Top performer: 500+ reviews

The highest-attributed individual server on the platform pulled over 500 reviews from their card alone. Median across active staff: ~58 reviews.

4.5–4.8★ live

All 12 locations currently sit between 4.5 and 4.8★ on Google. Per-location detail →

Common Questions

Yes! Each NFC card is unique. You can see taps, reviews, and average rating per employee.

We offer custom plans based on your staff size. Contact sales for a quote.

Start Tracking Performance Today

See which staff ask every table and coach your team.

Try it free for 30 days