Get instant alerts when guests have concerns. Our real-time feedback system lets you turn problems into loyalty—while they're still at the table.
When guests can't reach you, small problems become public complaints. You need a direct line to every table.
Without a way to reach you instantly, guests bottle up frustrations. By the time you hear about it, they're already home posting online.
Cold soup? Slow service? Mistakes happen. The difference is whether you fix them at the table or read about them online later.
Once a customer posts publicly, it's too late. RateTap gives you the chance to catch them *before* they leave the building.
Guest taps the NFC card. "How was your experience?"
Happy guests are guided to share on Google. Those with concerns can reach you directly for instant resolution.
You get an alert. You approach the table. You fix the issue. A frustrated guest becomes a loyal regular.
Restaurants see an average 300% increase in Google reviews within 60 days.
When a guest taps a low rating, you find out before they leave. RateTap has intercepted 470 negative-feedback responses across 13 customers — each one a chance to fix the issue at the table instead of on Google.
Get immediate notifications when issues arise, so you can respond before the guest leaves.
Join hundreds of restaurants using RateTap to capture more reviews, resolve issues in real-time, and track staff performance.