Resolve Issues Before Guests Leave the Building

Get instant alerts when guests have concerns. Our real-time feedback system lets you turn problems into loyalty—while they're still at the table.

  • 470 guest feedback responses captured
  • 4.5–4.8★ Google ratings, all 12 locations
Try it free for 30 days

The Cost of Unresolved Issues

When guests can't reach you, small problems become public complaints. You need a direct line to every table.

No Feedback Channel

Without a way to reach you instantly, guests bottle up frustrations. By the time you hear about it, they're already home posting online.

Missed Recovery Window

Cold soup? Slow service? Mistakes happen. The difference is whether you fix them at the table or read about them online later.

No Second Chance

Once a customer posts publicly, it's too late. RateTap gives you the chance to catch them *before* they leave the building.

How Real-Time Guest Recovery Works

  1. 1

    The Trigger

    Guest taps the NFC card. "How was your experience?"

  2. 2

    Guest's Choice

    Every guest chooses: a Google review or private feedback to the manager.

  3. 3

    Instant Recovery

    You get an alert. You approach the table. You fix the issue. A frustrated guest becomes a loyal regular.

Why Restaurants Love RateTap

More Guest Feedback Captured

Restaurants capture guest feedback at the table; every guest sees the same choice screen, and written complaints reach a manager privately within minutes.

Guest Recovery

When a guest sends private feedback, you find out before they leave. Each one is a chance to fix the issue at the table while there is still time.

Instant Alerts

Get immediate notifications when issues arise, so you can respond before the guest leaves.

Ready to Transform Your Reputation?

Capture more reviews, resolve issues in real-time, and track staff performance. Cancel anytime.

Try it free for 30 days