Guest Experience

Catch bad visits
before they leave.

Empower your staff with beautifully crafted NFC cards. Delighted guests are guided to leave 5-star Google reviews, while private feedback is routed directly to your management team.

Get Started Explore platform
La Brasa · Table 12 10s

Check-in

How was dinner tonight?

Private feedback

What should we fix right now?

Exceptional

Would you post this on Google?

RateTap Access Card
Table 12 · Server Ana M. Tap your phone here
Core Capabilities

Built for hospitality.

Staff Tracking

Know exactly which servers are driving the most 5-star reviews to your Google profile.

Instant Recovery

Get instant manager alerts when a guest is unhappy, so you can resolve the issue before they walk out.

NFC Efficiency

No apps to download. A simple tap on the card opens the feedback flow instantly on any smartphone.

The Process

Three steps to
perfection.

01

The Tap

Your server presents the beautifully designed NFC card with the bill. A single tap opens the experience instantly on any phone.

02

The Route

Intelligent routing sends delighted guests directly to Google, while guests with concerns are routed to a private feedback channel.

03

The Result

Watch your Google ranking climb effortlessly while your management team resolves private issues before the guest leaves.

Beyond Collection

A complete operations platform.

RateTap doesn't just collect feedback — it gives your team the tools to act on it in real time.

Live View

Mount a tablet in the kitchen. See every scan, every rating, and every staff member's performance updating in real time.

Owner Dashboard

Managing multiple locations? One dashboard shows every restaurant's performance, Google trends, and unresolved issues.

Feedback Inbox

Don't just collect feedback — track it. Mark issues as reviewed or resolved. Nothing falls through the cracks.

Weekly Digests

Every Monday, your team gets an automated performance report with trends, top performers, and intercepted issues.

SMS + Email Alerts

When a guest is unhappy, your manager gets an instant text and email — so they can recover the visit before the guest leaves.

Analytics

Rating distribution, daily trends, Google conversion rate, and ROI metrics — all in one place.

Real Impact

Elevate your
reputation.

Hospitality groups use RateTap to control their narrative and capture every 5-star moment.

3x
More Reviews
85%
Issues Resolved On-Site

"With RateTap we catch issues at the table before they become bad reviews. The owner dashboard lets me see all our locations at once — it's changed how we operate."

Grupo Estancia
Grupo Estancia Multi-Location Restaurant Group
Transparent Pricing

Pay per card. Scale as you grow.

No hidden fees. You pay for the staff cards you use — everything else is included.

Start capturing 5-star reviews
Monthly Annual 2 MONTHS FREE
Basic
$7/mo
per staff card

NFC cards with star rating and Google redirect. The essentials to start collecting reviews.

  • NFC card + star rating
  • Google review redirect
  • Private feedback form
  • Staff leaderboard
  • Live View tablet mode
  • SMS alerts
  • Weekly digests
  • Inbox + resolution workflow
  • Analytics dashboard
See it in action
Pro
Most Popular
$16/mo
per staff card

That's less than $0.63/day per staff member

  • Everything in Basic
  • Know which servers drive 5-star reviews
  • Get alerted before an unhappy guest walks out
  • Track every issue from report to resolution
  • Automated weekly performance reports
  • Real-time Live View on any tablet
  • Full analytics dashboard
Get my cards
One-Time Setup
$199
per location

Onboarding, Google Place ID configuration, staff roster setup, and team training. Everything you need to go live.

Owner Add-on
$49/mo
flat rate

See every location's performance, Google trends, and unresolved issues from one dashboard.

ROI Calculator

See what RateTap saves you

10
Your cost
$160/mo
Estimated savings
$1,500–$3,000/mo

Intercepting just 2 bad reviews/month saves an estimated $1,500–$3,000 in lost revenue. A single 1-star review costs a restaurant 5–9% of revenue.

30-day money-back guarantee

Trusted by Grupo Estancia — 12 locations across Mexico.

Replacement cards: $10 each. No long-term contracts. Cancel anytime.

Start capturing 5-star reviews

Pricing questions

Replacements are $10 each and reprogrammed instantly. We ship within 3 business days.

No. Cancel anytime, no questions asked. Your data stays accessible for 30 days to download.

Cards ship within 3 business days. Platform setup takes 15 minutes. Most restaurants are live within a week.

Add cards anytime at $19/mo each. No additional setup fee for new cards at an existing location.

No. It works instantly on any iPhone 7+ or modern Android. One tap opens your custom feedback flow right in their browser.

Your data stays accessible for 30 days so you can export everything. After that, it's securely deleted. No cancellation fees ever.

FAQ

Common inquiries.

No. Our NFC technology uses native smartphone capabilities. A simple tap opens your custom flow directly in their browser without any downloads required.

When a guest rates their experience 4 or 5 stars, they are instantly redirected to your Google Maps page. Lower ratings open a private feedback form that alerts your management team in real-time.

Yes, all modern smartphones (iPhone 7+ and nearly all Androids from the last 8 years) have NFC readers built-in and active by default.

Luxury Restaurant Atmosphere

Ready to capture every
5-star moment?

Join the world's best restaurants using RateTap to elevate their digital reputation.

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